Customer Service

• Contact Us
• Ordering
• Security
• Shipping and Handling
• Risk Free Guarantee
• Warranties
• Pricing
• Disclaimer
• Copyright
• Privacy Policy
• Words of Caution
• Massage Professionals Articles

Contact Us

Questions? Click here to use our online contact form. You can also contact us by phone during our regular business hours, Monday-Friday, 9am to 6pm EST. Or write, email or fax anytime regarding any needs you have, and/or your suggestions for new products. Thank you for helping us meet your needs.

When ordering offline, please refer to the item number.

Online Contact Form
Click here to use our online contact form.

Mailing Address
P.O. Box 423
Bullville, NY 10915-0423

Delivery Address
2331 Route 17K
Montgomery, NY 12549

Phone
800-364-5722 (Toll Free)
845-361-3900 (NY Area)

Fax
845-361-1118

Email
Click here to send us an email.

4 Easy Ways to Order:

On the Internet — Place secure orders 24 hours a day!

By phone — For VISA, MasterCard, Discover, American Express or check orders, call 1-800-364-5722. Our friendly sales specialists can help you place your order, Monday - Friday, 9am - 6pm EST.

By mail — You can mail your order to Natural Wellness®, P.O. Box 1783, Pine Bush, NY 12566. Make checks payable to Natural Wellness®. Payments by check or money order must be in U.S. funds only. New York State residents, please add 8.125% sales tax.

By FAX — 845-361-1118, 24 hours a day. Just fax your order with credit card information and a daytime telephone number.

How Secure are the Natural Wellness^® Websites?

Extremely secure. We use two international companies, VeriSign^® and GeoTrust^®, to verify our security so you can have confidence that your information is being sent privately and securely.

VeriSign^® and GeoTrust^® provide us with a 128 bit Secure Socket Layer (SSL) for domestic browsers and a 40 bit SSL for internationally released browser versions. What this means is that virtually no hacker in the world can access your information on its way to our server. Nor can they gain access to our server and get the information in anything but a scrambled form.

You see, the secure server mode encrypts or codes all the information between your browser and our server. This way the information looks like gibberish to anyone trying to intercept it. Your information will stay secure.

Unless you see the "secure server" icon (a small lock that appears on the bottom of the screen in Internet Explorer), the information you send to any site can be intercepted. When you are on a secure site like the Natural Wellness® family of websites, there is a complex authentication process that takes place. The certificate you see on the site tells you an independent company has verified the security of the server. VeriSign^® and GeoTrust^® are the most highly regarded Secure Server companies in the world.

Our shopping cart is also tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99% of hacker crime.

Shipping and Handling:

We usually ship via United Parcel Service (UPS) or the United States Postal Service (USPS). However, Natural Wellness® reserves the right to choose the most efficient shipping carrier based on the address provided. Of course, if you have a specific carrier preference, you may contact us toll-free at 1-800-364-5722 (or 845-361-3900).

Are You Shipping to an Address in the Continental U.S.?

Delivery time coast-to-coast: Standard, 7-10 business days. Rush!, 2-3 business days from the day we ship.

Please include a street address when available.

For information about overnight deliveries within the Continental U.S., please call 1-800-364-5722.

Are You Shipping to an APO or FPO Address?

Delivery time: Allow 15 days for delivery

Are You Shipping to an Address in Alaska or Hawaii?

Delivery time: Allow 15 days for delivery.

Are You Shipping to a U.S. Territory?

Delivery time: Allow 7-10 days for delivery.

Are You Shipping to an Address in Canada?

Delivery time: Allow 5-10 days for Global Priority; 3-5 days for Global Express. Customs inspections, when applicable, may create delays.

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Are You Shipping to Countries Other Than the U.S. or Canada?

Delivery time: Allow 7-10 days for delivery. Customs inspections, when applicable, may create delays.

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Oversize Charges — Our cost to ship items over 10 lbs. is higher than for other items. If there is a delivery surcharge, that special charge would appear as ($) after the item description and is in addition to the shipping and handling charges above. For other methods of delivery, please call us at 1-800-364-5722.

Risk Free Guarantee — You must be 100% satisfied with your purchase. If not, we'll cheerfully replace it, exchange it, send you a refund or credit your account for unopened merchandise. Simply call Customer Service at 1-800-364-5722 and return any unopened materials in their original condition and packaging within 90 days. We suggest you use an insured or traceable ship method. Send returns to: Natural Wellness®, 2331 Route 17K, Montgomery, NY 12549.

Warranties — Each product carries a limited warranty by its respective manufacturer. We are acting solely as a distributor and do not offer any warranty of suitability, quality or fitness for a particular purpose.

Pricing — Prices and availability are subject to change without notice.

Disclaimer — The information contained in Natural Wellness® websites is provided for educational purposes only and with the understanding that Natural Wellness® is not engaged in rendering medical advice and recommendation.

Information should not replace necessary consultations with a qualified, competent health care professional to meet your individual needs.

Natural Wellness® and its respective agents and representatives, both individually and collectively, make no respresentations with respect to the contents hereof and specifically disclaim any other warranties, including but not limited to implied or express warranties of merchantability or fitness for any particular usage, application or process.

Copyright — All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Natural Wellness®. The reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

Privacy Policy

At any of the Natural Wellness^® websites, your privacy is highly regarded. We will not sell or share any information you send us. Full details of our privacy policy can be found here.

Words of Caution

This is important: The information and products shown on this website should not be interpreted as a substitute for physician evaluation or treatment. Users are advised to seek the advice of a physician, and physician-users or other health professionals are advised to rely on their own training, education, experience, and standards of their profession. Do not use meditation tapes/cd's while driving an automobile or operating dangerous machinery.

In using any of the treatments presented in the information products on this site, the practitioner is encouraged to use sound clinical judgment and make educated decisions about their limits of training and ability to help each individual. None of these information products should be considered a substitute for extended training in the methods presented.